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FAQs

Delivery

 

International orders will be shipped using EMS delivery service.

 

China, Hong Kong, Macau and Taiwan orders will be shipped using S.F Express delivery service.

 

Order Tracking

 

A tracking number is provided for all orders. For an up-to-date status of your order, you can enter the tracking number that we have provided in either the EMS or S.F Express website.

 

Delivery Times

 

For most cases, orders placed before 10:00am Monday to Friday (Hong Kong time) using our express shipping method will be processed within 1 business day.

 

Orders placed using our standard shipping will be processed within 2-3 business days.

 

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.* Delivery times are determined by number of business days (Monday to Friday) from the day after we ship your order.

 

Please allow extra time for your order to be processed during public holidays and busy periods. For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorizations.

 

If you do not receive a tracking confirmation within 3-4 business days from the day you completed your payment, please kindly contact our customer service representatives for more information.

 

Hong Kong, China & International Shipping

 

Total Purchase Price

Shipping Cost

Shipping Service

Order $1-100

Order $101- 300

$50

$62

 

EMS Priority Mail or S.F. Express

EMS Priority Mail or S.F. Express

 

 

 

 

Import Taxes & Duties

 

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.

 

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by 8FIVE2. For further details of charges, please contact your local customs office.

 

In some occasions packages may be delayed due to custom clearance.

 

Customs & Regulations

 

Customers should check local postal regulations for restricted items, as 8FIVE2 cannot be held liable for any items that are not accepted into the regarding country.