Delivery
Orders will be shipped using S.F. Express.

Order Tracking
A tracking number will be provided via email upon order confirmation. For an up-to-date status of your order, you can check on the official website of S.F. Express..

If you do not receive a tracking number within 3-4 business days from the day you complete your payment, please kindly contact us at customerservice@8five2.com for more information.

Delivery Times
Orders placed will be processed within 2-3 business days.

In some cases, your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected. Delivery times are determined by number of business days (Monday to Friday) from the day after we ship your order.

Please allow extra time for your order to be processed during public holidays and busy periods. For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorizations.

Import Taxes & Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by 8FIVE2 Distribution Company Limited (“8FIVE2”). For further details of charges, please contact your local customs office.

In some occasions packages may be delayed due to custom clearance.

Customs & Regulations
Customers should check local postal regulations for restricted items, as 8FIVE2 shall not be held liable for any items that are not accepted into the regarding country.

Return Policy
We accept exchanges for up to 7 DAY.

We accept exchanges for up to 7 days from receiving your product(s). If you wish to exchange your item(s), please email us stating the reason for your request. We will review your request and once authorized, we will send you a “Return reference number” and Return/Exchange form. Please ensure to include your order number and “Return reference number” on the Return/Exchange form. We will NOT accept any return packages sent without this information. Please review our Returns & Exchange policy for more information on the return process.

** We will NOT accept any packages sent without a “Return reference number”. **

Our Returns & Exchange Policy:

• Returns and exchanges must be made within 7 days from the date you receive your order.

• If you wish to exchange your item(s), please email us at customerservice@8five2.com stating the reason for your request. We will review your request and once authorized, we will send you a “Return reference number” and Return/Exchange form. Please be sure to include your order number and “Return reference number” on the Return/Exchange form. We will NOT accept any return packages sent without the form.

• Returns are only accepted if the product is defective or incorrect. Other than that, all cases should be treated as exchanges.

• All returns must be shipped out within 7 days from the date you receive your “Return reference number”.

• All shipping and miscellaneous fees associated with returns are the responsibility of the customer. We will NOT pay for or refund these fees.

• Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.

• Returned/ Exchanged item(s) must be in NEW/ORIGINAL and resalable condition with all tags and original packaging attached. Tags must not be removed, cut or damaged. Returned item(s) must remain unworn and in the original condition they were when they left 8FIVE2.

• Some products are not eligible for return or exchange. See full list of Non-refundable and Non-exchangeable Products below.

• Gift Vouchers are non-refundable.

• Returns and exchanges will be evaluated and processed within 14 business days from the date 8FIVE2 receives the returned item(s). 

• All approved returns will be refunded to your original form of payment.

• Non-refundable and Non-exchangeable Products:

• Non-refundable and Non-exchangeable Products:
  1. ALL DISCOUNT PRODUCT(S)
  2. Accessories(Watches, Umbrella, Pins, Stickers, Jewelry, Scarves, Headphones, Cases, Ties, Belts, Gloves, Skateboard and Wallets)
  3. Sweater Knit
  4. Grooming Products
  5. Electronics Devices
  6. Hats
  7. Socks
  8. Underwear
  9. Swimwear
  10. Print items (Books, Magazine, and stationery)
  11. Homeware (Candle, Carpet, Towel, Toys)

** Upon dispute, 8FIVE2 reserves the right to make the final decision on all return and exchange cases. **

Damage, Incorrect Missing Product(s)
Please contact us within 7 days from receiving your order if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Return Address:
1/F 522 Jaffe Road Causeway bay Hong Kong SAR
Tel : +852 34800633

Please send all returns to the address listed below. All returns must include the completed Return/Exchange form.

送貨服務
訂單將使用順豐速運寄出。

訂單追蹤
訂單確認後，我們將透過電子郵件提供追蹤號碼。您可於順豐速運官方網站查閱訂單的最新狀態。
若於完成付款後3-4個工作天內未收到追蹤號碼，請透過 customerservice@8five2.com 與我們聯絡。

送達時間
訂單將於2-3個工作天內處理。在某些情況下，當地海關可能需要額外文件及時間清關，預計送達時間或會受影響。送達時間以訂單寄出後之工作天（星期一至星期五）計算。
逢公眾假期及繁忙時期，訂單處理或需較長時間。目的地公眾假期詳情請參考當地政府網站。請注意，待授權付款亦可能導致延誤。

進口稅項與關稅
包裹送達目的地國家後，或需繳付進口稅、關稅及相關海關費用。該等費用由目的地海關決定。
收件人須自行承擔相關稅項與費用，8FIVE2 Distribution Company Limited（「8FIVE2」）恕不負責。有關收費詳情，請聯絡當地海關。
包裹或會因清關程序而延誤。

海關與規例
顧客應查閱當地郵政規例對禁運品的限制，8FIVE2對任何未被目的地國家接納的物品概不負責。

退貨與換貨

• 退貨或換貨必須於顧客收到貨品起7天內進行。

• 如需換貨，請電郵至 customerservice@8five2.com 說明原因。我們將審核你的要求，通過後將寄發「退貨編號」及退貨/換貨表格。請務必在表格上填寫訂單號碼及「退貨編號」。未附表格的退件將不獲接納。

• 僅當產品存在瑕疵或錯誤時方可退貨，其他情況一律按換貨處理。

• 所有退貨須於收到「退貨編號」起7天內寄出。

• 退貨相關的運費與雜費均由顧客承擔，我們不會代付或退款。

• 退件寄出後至我們收件前的風險由顧客承擔，建議使用掛號及可追蹤服務寄件。

• 退換商品必須保持全新、未經使用、可再銷售的原始狀態，並附所有標籤及包裝。標籤不得拆除、剪損或破壞。

• 部分商品不設退換，詳見下列不可退換商品清單。

• 禮券恕不退換。

• 我們將於收到退件起14個工作天內完成退換貨評估與處理。

• 核准的退款將退回至原先的支付帳戶中。

• 不可退換商品：

  1. 所有折扣商品
  2. 配件 (包括但不限於：手錶、雨傘、胸針、貼紙、首飾、圍巾、耳機、領帶、皮帶、手套、錢包、卡包、鑰匙扣等)
  3. 針織衫
  4. 美容產品
  5. 電子設備
  6. 帽類
  7. 襪類
  8. 內衣
  9. 泳裝
  10. 印刷品 (書籍、雜誌及文具)
  11. 家居用品 (蠟燭、地毯、毛巾、玩具)

** 如有爭議，8FIVE2保留對所有退換個案的最終決定權。**

損壞、錯誤或遺漏商品
如收到錯誤、遺漏或瑕疵商品，請於收貨後7天內聯絡我們。請提供訂單號碼、商品照片及相關參考資料，我們將盡快跟進。

退貨地址：
香港銅鑼灣謝斐道522號1樓
電話：+852 34800633

請將所有退件寄至上述地址，退件必須附填妥的退貨/換貨表格。